Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!


You can find the information on product description page.

Please kindly understand though there are some products available in Korea, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.


Simply select the product you want to purchase and follow the steps below:

Step 1: Register or log in your account / check out as guest

Step 2: To add items to your cart, click on 'Add to Cart' with your desired quantity.

Step 3: To review your items, click on the 'Cart' icon located at the upper right corner of the page.

Step 4: if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.

Step 5: Click on ‘Checkout’ and your order summary will appear for your review.

Step 6: Fill in your Personal Details, Shipping Address, then select your preferred Shipping Method and Payment Option, then click on ‘Continue’ to proceed with the payment.

Step 7: You will receive a confirmation email shortly after you have successfully placed your order.

Once your order has been confirmed, you will be sent an order confirmation summary by e-mail. This contains the following information:

- Order number
- Order date
- List of items ordered
- Total amount of the order

If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged.

When your order is processed, you will be sent an order dispatch confirmation by e-mail. In this e-mail, you will find a tracking number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.

You may visit the "Product Page" section, or contact innisfree customer services


Currently our in-store membership program is not linked to our online shopping website.

In order to make a purchase via our innisfree Australia website, please create a new account or checkout as a guest.

Presently, our My innisfree Rewards benefits such as points and vouchers are applicable to in-store purchases only.

Our team is working on bringing the membership program online in the near future, and we thank you for your patience and understanding in the meantime.

You can access and view your in-store membership details by downloading our My innisfree Rewards app on either iPhone or Android, logging in using email and password combination created in store.

Should you forget your password, please follow the prompts and be sure to check your spam folder as an automated email may be redirected here.

If you still have trouble accessing your account, please contact our customer care team for support.

Please note that you do not need the My innisfree Rewards app in order to receive points and other membership benefits in our stores, however using the app allows you to monitor your balance and view your transaction history.

Alternatively, you can ask one of our friendly team members to help you check your points balance for you when visiting us in store.

Unable to find satisfactory answers ? Contact Support