Return & Cancellation Policy

 

  1. RETURN POLICY

At Innisfree Cosmetics India Pvt. Ltd, we are committed to providing an excellent customer experience. However, due to hygiene reasons, we do not accept returns once an order has been delivered.

 

Exceptions:

We understand that there may be special circumstances where an exchange is necessary. These include:

  1. Quality issues such as leakage, broken seals, or receipt of damaged or incorrect products
  2. Missing items in your order

 

Procedure:

To initiate an exchange under the above circumstances, please follow these steps:

Contact Us:

  1. Email: [cs_in@in.innisfree.com] (mailto: cs_in@in.innisfree.com)
  2. Phone: +91 9599155641
  3. Available: Monday to Friday, 10 AM – 5:30 PM

 

 Documentation:

Customers are required to take a video while opening their order. This video will serve as a supporting document for raising exchange requests.

 

Additional Conditions:

  1. All exchange, refund, or replacement requests are subject to review and inspection by Innisfree Cosmetics India Pvt. Ltd.
  2. Products damaged due to negligence or incorrect usage will not be covered under our return policy.
  3. Shipping charges are non-refundable and will not be included in the refund value of your order.
  4. Once your replacement or refund request has been accepted, the process will be completed within 10-15 business days, subject to product (quality and packaging) inspection.
  5. Innisfree Cosmetics India Pvt. Ltd reserves the right to refuse any refund or replacement request if the product has been used or does not meet the refund or replacement criteria.


  1. CANCELLATION POLICY

If you wish to cancel your order, please contact our customer care team within 24 hours of placing the order:

 

  1. Email: [cs_in@in.innisfree.com] (mailto: cs_in@in.innisfree.com)
  2. Phone: +91 9599155641
  3. Available: Monday to Friday, 10 AM – 5:30 PM

 

Refund Process:

Upon successful cancellation of your order, any amount paid will be refunded to the original payment source within 7-10 business days, as per company policy

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